• We do not offer refunds for change of mind or accidental purchase.
• Due to hygiene reasons, earrings are non-returnable.

Requests for returns or refunds outside these conditions will be assessed on a case-by-case basis. If you are dissatisfied with your order for any reason, please contact us and we'll work with you to reach a fair resolution. 

• We offer complimentary repairs within 2 years of purchase, provided the damage is not due to misuse, neglect, or failure to follow care instructions.
• For guidance on how to maintain your Silver Seraph pieces, please refer to our Care Guide.

• Simple sizing adjustments are available free of charge prior to shipping; more extensive adjustments may incur a flat $5-$10 customisation fee. 
• If resizing is required after delivery, return postage will need to be covered by the buyer, and a small fee may apply depending on the nature of the request.

• Customers are responsible for all return shipping costs, including any associated charges.
• If returning an item for repair or exchange, please package it securely to prevent damage.
• We strongly recommend using a tracked shipping method, as we cannot refund or replace items lost in transit.