• We do not offer refunds for change of mind or incorrect purchases.
• Due to hygiene reasons, earrings are non-returnable.

Requests for returns or refunds outside these conditions will be assessed on a case-by-case basis. If you are dissatisfied with your order for any reason, please contact us. We’re happy to work with you to reach a fair resolution, whether that be a refund, return, or replacement.

• We offer complimentary repairs within 2 years of purchase, provided the damage is not due to misuse, neglect, or failure to follow care instructions.
• For guidance on how to maintain your jewellery, please refer to our Care Guide.

• Sizing adjustments are available free of charge prior to shipping.
• If resizing is required after delivery, a small fee may apply, depending on the nature of the request.

• Customers are responsible for all return shipping costs, including any associated charges.
• If returning an item for repair or exchange, please package it securely in protective packaging to prevent damage.
• We strongly recommend using a tracked shipping method, as we cannot refund or replace items lost in transit.